Privacy Policy

Asian Surgical Co. ("we", "us", "our") is a medical and surgical wholesale business based at Ellora Commercial Centre, Salapose Road, Ahmedabad — 380001, Gujarat, India. This Privacy Policy explains how we collect, use, store and disclose personal information about visitors to our website (asiansurgical.in) and customers who interact with us by phone, WhatsApp, or in person.

We collect personal information that you provide directly to us, including:

• Name, organisation name, designation
• Phone number, WhatsApp number
• Postal / delivery address, city, pincode
• GST number (for B2B accounts)
• Customer type (hospital / dealer / clinic / trust / individual)
• Details of your enquiry, order or correspondence with us
• Records of orders placed and invoices raised
• Payment-related references (UTR numbers, cheque numbers — but not card numbers, bank account credentials, or UPI PINs)

We may also collect technical information automatically when you visit our website, including IP address, browser type, device type, pages viewed, and referral source. This is used for site analytics only.

We use the personal information you provide to:

• Respond to your enquiries
• Process your orders, prepare invoices, and arrange delivery
• Maintain customer accounts and order history
• Comply with statutory requirements (GST records, tax filings, regulatory compliance for medical devices)
• Communicate with you about your orders or account
• Improve our service and product range

We do not use your personal information to send marketing messages unless you have given us specific consent. We do not run a mailing list.

We share personal information with third parties only when necessary, and only with parties bound by appropriate confidentiality obligations:

• Courier / logistics providers — only the address and contact information needed to deliver your order
• Payment processing partners — bank, payment-gateway provider as required for transactions
• Statutory authorities — GST, Income Tax, CDSCO and other regulatory bodies on lawful request
• Manufacturers — only where required for warranty processing, batch traceability or product recall

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Our website uses cookies for two purposes:

• Essential cookies — required for the site to function (e.g., session management).
• Analytics cookies — to understand how visitors use our site (e.g., Google Analytics or similar).

You can disable cookies in your browser. Some site features may not work correctly without essential cookies.

We store personal information on secure systems with reasonable technical and organisational safeguards. We retain order records and invoice data for the period required by Indian tax and statutory law (typically 8 years for GST records). Other personal information is retained only as long as needed for the purpose for which it was collected.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to statutory retention requirements)
• Opt out of any non-essential communications

To exercise any of these rights, contact us.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. We recommend reviewing this page occasionally.

For any privacy-related question or request:

Phone / WhatsApp: 9824092246

Postal: Asian Surgical Co., Ellora Commercial Centre, Salapose Road, Ahmedabad — 380001, Gujarat, India

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